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On this page
  • What is Twilio Incoming SMS Integration
  • How it works
  • Integration Walkthrough
  • In PagerTree
  • In Twilio
  • Configure Twilio Media Access

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  1. Integration Guides
  2. Twilio

Incoming SMS

PreviousTwilioNextLive Call Routing

Last updated 8 days ago

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5 minutes

What is Twilio Incoming SMS Integration

is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.

With Twilio Incoming SMS, PagerTree users can:

  • Purchase and manage global phone numbers using .

  • Create alerts from incoming SMS

How it works

  • When a new SMS comes in from Twilio, an alert is created in PagerTree automatically.

Integration Walkthrough

In this integration tutorial we will show you how to route an incoming SMS from Twilio into PagerTree. The estimated time for this integration is 5 minutes. We assume that you already have a PagerTree and Twilio account setup.

In PagerTree

  1. by clicking the Twilio (Incoming SMS) logo.

  2. .

In Twilio

  1. Navigate to your purchased number Develop -> Phone Numbers -> Manage -> Active Numbers.

  2. On the Phone Number Configure Tab, under Messaging -> A Message Comes In

    1. Paste the PagerTree Endpoint URL you copied earlier

    2. Ensure the type is Webhook

    3. Ensure the action is HTTP POST

    4. Click Save


You have successfully completed the Twilio (Incoming SMS) integration.


Configure Twilio Media Access

If you plan to send images via MMS (Multimedia Messaging Service) to your phone number, you will likely want to disable authentication for media access in Twilio. By doing so, PagerTree will be able to display the images.

To disable HTTP Basic Authentication for media access in Twilio:

  1. Navigate to Develop -> Messaging -> Settings -> General.

  2. Under the HTTP Basic Authentication for media access section, select Disabled.

  3. Scroll to the bottom of the page and click Save.

If you haven’t already, .

If you haven’t already, .

Select the phone number that will be used for incoming SMS (this can be the same as a number).

upgrade to a paid Twilio account
buy a phone number
Live Call Routing
Twilio, Inc.
view
v3.rb
Twilio
Twilio
Create the integration
Copy the Endpoint URL
Confige the messaging endpoint for the incoming sms integration.
In Twilio, select disabled for HTTP Basic Authentication for Media Access
Twilio Active Number
Twilio Messages
In Twilio, select disabled for HTTP Basic Authentication for Media Access