Reports
Reports can give you a "big picture" overview on how your users, teams, and company is performing.
Common Filters
Start time - The start datetime to consider (inclusive).
End time - The end datetime to consider (inclusive).
Time zone - The time zone to report in.
Export to CSV
Report data can be exported to CSV format. To export your data:
Filter your data.
Click the Download CSV button.
Alerts Report
The alerts report can show volume (total) alerts over a specified period of time.
Additional Options
Filter by Team - Filter by selected teams (leave blank for all).
Group by - Options: urgency, status, source, team.
Period - Unit of time bucket the x-axis.
Teams Reports
The teams reports shows (on a per team basis):
Total number of alerts
Total number of alerts acknowledged
Total number of alerts dropped
A team's mean time to acknowledge
Additional Options
Filter by Team - Filter by selected teams (leave blank for all).
Users Reports
The users report shows (on a per user basis):
Total Time On-Call (total man days, overlapping events do not count twice).
Total number of alerts the user was notified about.
Total number of alerts the user acknowledged.
Mean time to acknowledge.
Total number of rejects.
Total number of timeouts.
Additional Options
Filter by User - Filter by selected users (leave blank for all).
Notifications Report
The notifications report can show volume (total) of notifications for a period of time.
Additional Options
Group by - Options: channel, provider, status.
Period - Unit of time bucket the x-axis.
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