Reports
Reports can give you a "big picture" overview on how your users, teams, and company is performing.
Last updated
Was this helpful?
Reports can give you a "big picture" overview on how your users, teams, and company is performing.
Last updated
Was this helpful?
Start time - The start datetime to consider (inclusive).
End time - The end datetime to consider (inclusive).
Time zone - The time zone to report in.
Report data can be exported to CSV format. To export your data:
Filter your data.
Click the Download CSV button.
The alerts report can show volume (total) alerts over a specified period of time.
Filter by Team - Filter by selected teams (leave blank for all).
Group by - Options: urgency, status, source, team.
Period - Unit of time bucket the x-axis.
The teams reports shows (on a per team basis):
Total number of alerts
Total number of alerts acknowledged
Total number of alerts dropped
A team's mean time to acknowledge
Filter by Team - Filter by selected teams (leave blank for all).
The users report shows (on a per user basis):
Total Time On-Call (total man days, overlapping events do not count twice).
Total number of alerts the user was notified about.
Total number of alerts the user acknowledged.
Mean time to acknowledge.
Total number of rejects.
Total number of timeouts.
Filter by User - Filter by selected users (leave blank for all).
The notifications report can show volume (total) of notifications for a period of time.
Group by - Options: channel, provider, status.
Period - Unit of time bucket the x-axis.
