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Reports

Common Filters​

  • Start time - The start datetime to consider (inclusive).
  • End time - The end datetime to consider (inclusive).
  • Time zone - The time zone to report in.

Export to CSV​

Report data can be exported to CSV format. To export your data:

  1. Filter your data.
  2. Click the Download CSV button.
Download CSV button for reports.

Download CSV button for reports

Alerts Report ​

The alerts report can show volume (total) alerts over a specified period of time.

alert reports

Alerts Report

Additional Options​

  • Filter by Team - Filter by selected teams (leave blank for all).
  • Group by - Options: urgency, status, source, team.
  • Period - Unit of time bucket the x-axis.

Teams Reports​

The teams reports shows (on a per team basis):

  • Total number of alerts
  • Total number of alerts acknowledged
  • Total number of alerts dropped
  • A team's mean time to acknowledge
team reports

Teams Report

Additional Options​

  • Filter by Team - Filter by selected teams (leave blank for all).

Users Reports​

The users report shows (on a per user basis):

  • Total Time On-Call (total man days, overlapping events do not count twice).
  • Total number of alerts the user was notified about.
  • Total number of alerts the user acknowledged.
  • Mean time to acknowledge.
  • Total number of rejects.
  • Total number of timeouts.
user reports

Users Report

Additional Options​

  • Filter by User - Filter by selected users (leave blank for all).

Notifications Report​

The notifications report can show volume (total) of notifications for a period of time.

notification reports

Notifications Report

Additional Options​

  • Group by - Options: channel, provider, status.
  • Period - Unit of time bucket the x-axis.