OnCall Users
In this quick start guide, we will cover the basics of getting started as an on-call user within PagerTree
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In this quick start guide, we will cover the basics of getting started as an on-call user within PagerTree
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Was this helpful?
Click the Login Link provided in the invitation email.
Log in to your account utilizing the username and password provided in the invitation email.
Input your cellular phone number and select a verification method, either SMS or voice.
Verify the phone number is registered with your account using the verification code you were sent.
Send a test notification to ensure SMS or voice notifications are active.
Login to your PagerTree account on the mobile app using the same username and password in the invitation email.
Register your device by clicking the banner at the top of the mobile app screen.
Navigate to the My Settings page by clicking the drop-down in the top right corner of your dashboard.
Select your preferred notification channel(s) This can be one, all, or any combination of notification channels.
Scroll down and Click the Update Button.
Open: The alert has been routed to its first destination. It has an open workflow and is waiting to be actively acknowledged.
Acknowledged: A user has acknowledged the alert.
Resolved: The alert has been marked as resolved by a user or integration.
As an on-call user, you will follow the following steps when an alert is created.
Acknowledge the Alert.
Proceed to the alert dashboard for any additional alert information
Resolve the root cause that triggered the alert.
Resolve the Alert in PagerTree.
are created in PagerTree via the user dashboard by . This requires the new user's name and email. Once an admin has a new user to join their account, that user will receive an email from . You will follow these steps to create your account.
Download the PagerTree mobile app via the , or .
Each user has their own preferences. It is up to the user to elect how they want to be notified. This can be done on the.
You can utilize other features here, such as “” and “,” but these are not required.
in PagerTree are actionable issues that require user interaction. You will receive notifications to notify you of alerts, and you will need to proceed to the PagerTree Web UI or mobile app to interact further with them. PagerTree typically fall into three unique states.
A notification will be received via your
You have now completed the PagerTree user quick start guide. For additional learning topics and more advanced user guides, you can visit
